Teen 180, LLC, Notice of Privacy Practices

Effective January 2007
This Privacy Policy is in two parts and covers privacy practices and procedures for Teen 180, LLC, www.teen180.com, and www.wepntk.com. Part 1 of this Privacy Policy deals with how we handle medical or health related information you provide to us. Part 2 of this Privacy Policy deals with how we handle other personal information, such as billing and credit card information, which you provide to us. This Privacy Policy may change from time to time. As it does, we will post the new Privacy Policy here and also make it available at our offices.

Our Organization
Teen 180, LLC, www.teen180.com, and www.wepntk.com are wholly owned by Family 180, LLC. Teen 180, LLC and its owned sites provide information portals and referral services for parents seeking help and treatment options for their children’s mental and behavioral health, or for other disabilities.

Disclaimer of Knowledge of Privacy Policies and Practices of Other Professionals and Organizations Other Than Family 180, LLC Owned Companies and Websites
Our services include referrals to therapists and other professionals, treatment programs, and schools. Affiliated providers and service partners are not employed by Family 180, LLC or Teen 180, LLC, nor should it be expected said providers and service partners follow the same privacy policies Family 180, LLC companies or owned websites follow. We strongly recommend you understand completely the privacy policies and practices of any health or service provider you work with, whether you were referred to them by a Family 180, LLC company or service, or if you found said health or service provider on your own. Family 180, LLC, nor any of its owned companies are responsible for the privacy policies and procedures for any other organization; nor is Family 180 or any of its owned companies responsible for your responsibility to understand for yourself the privacy policies and procedures of any organization with whom you may share or authorize to be shared your or your family’s medical or health information.

How to Contact Us About Any Privacy Questions
If you would like further information about your privacy rights, are concerned that your privacy rights have been violated, or disagree with a decision that we made about access to your health information, feel free to contact us at:

Teen 180, LLC
Attn: Privacy Office
1400 North 477 West
Orem, Utah 84057

You can alternatively e-mail any privacy inquiries to info@teen180.com, call us at 801.473.6606 and ask for the Privacy Office, or fax us at 801.224.1053.

PART 1—MEDICAL AND HEALTH RELATED INFORMATION:

This part of the privacy policy describes how information, including medical information you may provide to us, may be used and disclosed and how you can get access to this information. Please review this notice carefully.

Privacy Promise
We understand the medical and health information you provide can be very personal. Protecting this health information is important. We follow strict guidelines that require us to maintain the confidentiality of this health information.

Our Privacy Responsibilities
We are required to:

▪ Maintain the privacy of your and your family members’ health information;
▪ Provide this notice that describes the ways we may use and share your or your family members’ health information; and
▪ Follow the terms of the notice currently in effect.

We reserve the right to make changes to this notice at any time and make the new privacy practices effective for all information we maintain. Current notices will be posted in Teen 180 facilities and on our websites. You may also request a copy of any notice from Teen 180, LLC, by contacting us via e-mail at info@teen180.com, by calling us at 801.226.2470 and asking for the Privacy Office, by faxing your request to us at 801.473.6606, or by mailing your request to the following address:

Teen 180, LLC
Attn: Privacy Office
1400 North 477 West
Orem, Utah 84057

How We Use Your Health Information
When you receive services from us, we may use the health information you provide for assessments, billing for services, and conducting our normal business known as behavioral, mental, disability, and emotional health referral services and informational resources. Additionally, and with your consent, we may pass your information to our service provider partners, such as treatment programs, schools, and mental health and therapy professionals. Finally, we will disclose any information you may provide to comply with any court order or legal request from a law enforcement agency.

Examples of how we use your information include:

Intake and Assessment Information – We keep records of the information you provide to us and use that information to prescreen and determine which of our service partners or which professionals, if any, we would refer you to. With your consent, we will pass the information you give us on to them so they can contact and work with you to determine if they are a good fit for the solution and quality of care and treatment you are seeking.

Payment – We keep billing records that include payment information and documentation of the services provided to you. Your information may be used to obtain payment from you, your insurance company, or other third parties. We may also contact your insurance company to verify coverage for your care or to notify them of upcoming services that may need prior notice or approval.

Behavioral Health Care Services Operations – We use health information to improve the quality of our services, train staff, provide customer service, manage costs, conduct required business duties, and make plans to better serve the parents, families, and the youth behavioral and mental health industry. For example, we may use your health information to evaluate the quality of treatment and services provided by our own personnel or by service partners.

Other Services We Provide
We may also use information you provide to us to:

▪ Make you aware of treatment alternatives for your child and/or your family;
▪ Inform you about services and products that may benefit you, your child, or your family in general;
▪ Share information with family or friends involved in your care or payment for your care, when appropriate or required by law; and
▪ Share information with third parties who provide treatments, therapies, and other related health services, payment, services, and health care operations, or as required by law. Our business associates must protect your information by following our privacy practices.

Sharing Your Health Information
There are limited situations when we are permitted or required to disclose health information without your authorization.

These situations include:

▪ For public health purposes such as reporting communicable diseases, work-related illnesses, or other diseases and injuries permitted by law; reporting births and deaths; and reporting reactions to drugs and problems with medical devices;
▪ To protect victims of abuse, neglect, or domestic violence;
▪ For health oversight activities such as investigations, audits, and inspections;
▪ For lawsuits and similar proceedings;
▪ When otherwise required by law;
▪ When requested by law enforcement as required by law or court order;
▪ To coroners, medical examiners, and funeral directors;
▪ For organ and tissue donation;
▪ For research under strict federal guidelines;
▪ To reduce or prevent a serious threat to public health and safety; and
▪ For specialized government functions such as intelligence and national security.

All other uses and disclosures, not described in this notice, require your authorization. You may revoke your authorization at any time with a written statement. However, Teen 180 may not be able to reverse the use or disclosure of your health information that may have been released while your authorization was in effect.

Your Individual Rights
You have the right to:

▪ Request restrictions on how we use and share your health information. We will consider all requests for restrictions carefully but are not required to agree to any restriction;
▪ * Request that we use a specific telephone number or address to communicate with you;
▪ * Request to inspect and copy your health information, including medical and billing records. Fees may apply. Under limited circumstances, we may deny you access to a portion of your health information and you may request a review of the denial;
▪ * Request corrections or additions to your health information;
▪ * Request an accounting of certain disclosures of your health information made by us. The accounting does not include disclosures made for treatment, payment, and health care operations and some disclosures required by law. Your request must state the period of time desired for the accounting, which must be within the six years prior to your request and exclude dates prior to April 14, 2003. The first accounting is free but a fee will apply if more than one request is made in a 12-month period; and
▪ Request a paper copy of this notice even if you agree to receive it electronically.
▪ Requests marked with a star (*) must be made in writing. Contact the Teen 180 Privacy Office for your request at info@teen180.com, or at the address and phone numbers listed above.

PART 2—PERSONAL INFORMATION OTHER THAN MEDICAL AND HEALTH RELATED INFORMATION:

Effective January 2007
Part 2 of this Privacy Policy discloses our practices for gathering and using your personal information other than your or your family’s medical and health information. This part of the policy includes gathering such personal information as billing and credit card information.

Please note that our Privacy Policy does not include the privacy practices for partnered or affiliate sites owned outside of Family 180, LLC. We encourage our users who visit external sites from links within Teen180.com or from any of our other owned sites, to read the privacy statements of those external sites since their privacy practices may differ from ours.
If you have questions or concerns regarding this statement, you can contact us via e-mail at info@teen180.com, or call us at 801.473.6606, and ask for the Privacy Office. You can also fax your request to us at 801.224.1053. If you prefer to send us your request in writing, please send it to:
Teen 180, LLC
Attn: Privacy Office
1400 North 477 West
Orem, Utah 84057

In order to help you feel secure in providing personal information or in ordering products on Teen180.com or any of our other owned, affiliated sites, we have taken numerous precautions to guard your security while providing personal information and while making purchases online.

What Our Privacy Policy Covers With Respect to Your Personal Information Other Than Medical or Health Information

• What personally identifiable information is being collected?
• How is the information being used?
• With whom do we share your information?
• What information will be disclosed if required by law?
• What are cookies and how do we use them?
• What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
• What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?

What personally identifiable information is being collected?
When you visit the Teen 180 website, in order for us to provide you with the products or services you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site, during which you will be asked for your shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our web servers track various technical details about your visit, such as you computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information.

How is the information being used?
The information we collect is used to provide the products and services you have requested or that we think you might have an interest in. It is also used to improve the content of our website, to notify you of problems with your requests, or to update you about changes to our website.

With whom do we share your information?
In order to operate our websites and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, and sending you e-mails and newsletters. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Policy. Some of these organizations may have their own Privacy Policies which may give you additional protections, so you are encouraged to read their statements when presented to you.

What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

What are cookies and how do we use them?
Like many online companies, Teen 180 utilizes "cookies” to improve service to our customers. A cookie is a block of text placed in a file on your computer’s hard drive by a website you may be visiting. A cookie is an alphanumeric file that transfers to the user's computer during a session to help improve the Internet experience. These types of cookies cannot identify individual users specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. The uses of cookies by Teen 180 includes: (1) keeping track of the pages previously selected during the session, in order to enable "Back to Previous Section" capability; (2) enabling general usability statistics that can be used to make our websites better; and (3) in situations where users proactively identify themselves (e.g., with a user name and password), cookies help serve up personalized functionality without the need for users to continually re-identify themselves during their session. Cookies are randomly generated, are used only for one session and are then destroyed, and are incapable of identifying the user. Teen 180 does not control the use of cookies used or linked by contracted or third party services.

We may also use session cookies, which are pieces of identification between your browser and our server. These cookies help us do things like keep track of the items in a user's shopping cart, and other information. Shopping cart cookies are saved for a designated period of time in case a user’s session expires or she returns to complete a purchase within that time frame. For the convenience of our users, we may also place a cookie on a user’s computer when she logs in to talk forums. This gives the advantage of not having to log back in when moving between the talk forums and the rest of our sites.

What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please let us know by calling, sending an e-mail to info@teen180.com, or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company.

If you provide us with your e-mail address, you may receive messages about your order or service status and issues regarding the operations of our websites. In addition, you may receive messages from affiliates or partners of Teen 180 and other companies with operational relationships to Teen 180 if you have given us permission to pass your information to these other companies.

What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
Teen 180 values your trust and is committed to doing everything possible to make your experience with us, including online ordering or other services, a secure process. We will share your information only with those partners and affiliates for who you give your express permission.

Secure Ordering Process
Any credit card information you enter on our sites is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). Teen 180 websites use SSL to communicate with secure browsers like Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.

Once you have completed your order online or have begun using or receiving other services from us, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis.

If you are still unsure of giving your credit card or other personal information to us over the Internet, please feel free to phone, fax, or mail your order or information to us. For telephone ordering or assistance, please call 801.473.6606, and ask for Customer Support. Our fax number for orders and other information is 801.224.1053. Or, send your order or information request to:

Teen 180
Attn: Customer Support
1400 North 477 West
Orem, Utah 84058

Children
In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our websites. However you are not permitted to use any of the features of our sites that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child's information without a parent’s consent, we will immediately undertake to delete that data from our records.